win365x

Self Exclusion

Last updated: 28 May 2026

Self-exclusion is a tool that allows you to take a break from gambling for a specified period. Once activated, you will be unable to access your account, place bets, make deposits, or receive promotional communications.

1. How It Works

  • Navigate to Account Settings and select the Responsible Gambling section.
  • Choose your preferred exclusion period (24 hours, 7 days, 30 days, 6 months, or permanent).
  • Confirm your decision. Self-exclusion takes effect immediately.
  • During the exclusion period, your account will be locked and inaccessible.

2. During Self-Exclusion

  • You cannot log in to your account.
  • You cannot place bets or play casino games.
  • You cannot make deposits or withdrawals (pending withdrawals will be processed).
  • You will not receive any marketing or promotional communications.
  • Any active bonuses will be suspended.

3. After Self-Exclusion

  • For time-limited exclusions, your account will be automatically reactivated after the period expires.
  • You will be notified via email when the exclusion period ends.
  • A 24-hour cooling-off period applies before you can place bets again.
  • Permanent self-exclusion cannot be reversed. Contact customer support for any inquiries regarding permanent exclusion.

4. Account Balance

Any remaining balance in your account at the time of self-exclusion can be withdrawn. Contact customer support to arrange withdrawal of funds during the exclusion period.

5. Need Help?

If you are struggling with gambling, please reach out to professional support organizations such as GamCare, Gambling Therapy, Gamblers Anonymous, or BeGambleAware. Our customer support team can also provide guidance and connect you with local resources.